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FAQ

To sign up via the website:

  1. Click on the “BECOME A MEMBER” link. It’s also possible to sign up via the Aena app, any of the Aena Market portals and the parking booking portal.
  2. Fill in the form with the different required fields and indicate a valid email address for the registration.
  3. Once you’ve filled in all the fields, you’ll receive a confirmation email (except when signing up via the Bookings website) to enable you to activate your account within a maximum period of 24 hours. If you don’t receive this email, please contact us.

Aena Club is a loyalty club totally free of charge in its basic format. You can obtain additional benefits and discounts by subscribing to one of the available payment plans.

There are currently no physical or digital cards, although there’s a QR that you can view via your profile. To prove that you’re an Aena Club user and benefit from the different services and discounts, all you need to do is identify yourself as a member via the Aena website or app when you subscribe to the different services or display your number plate when you enter the parking facilities.

We offer Aena Club members the possibility of benefiting from the advantages offered by the credit card issued by Bankinter Consumer Finance, EFC, SA (apply for card), offering its holders a series of additional benefits in Aena services once they have made three consumer transactions with the card. In addition to rewarding you for purchases made using the card in Aena establishments and sales terminals and in other Airport establishments affiliated with the Loyalty program (see conditions).

The additional benefits offered by Aena with the purchase of the Enjoy Card will be activated from the third purchase onwards. You will be notified within a maximum of 5 days via email, if you do not receive the email in your inbox, check your spam folder or you can log in to the Aena club website and access your QRs for access to the Vip Services associated with the card via My Account/My Plan. If you are unable to see your QRs associated with the Enjoy or Enjoy Premium Plan, please contact clubcliente@aena.es.

When entering the Aena VIP Lounge, the Enjoy Premium cardholder will have to present the QR identifying the 2 available annual accesses that correspond to them, so that these can be validated. Using this annual QR the 50% discount can be applied only for companions of cardholders who present this QR associated with the Enjoy Premium card, by paying with the Enjoy Premium card when making a purchase at the VIP lounge counter.

* Please note that if you acquire a card and have contracted a Plus or VIP payment subscription, access to VIP Services will be accumulated in the subscription mode (your subscription QRs can be viewed on the VIP services website, https://serviciosvip.aena.es/vip/es, by logging into your account and going to the "My purchases" section). ENJOY Aena card discounts cannot be accumulated with subscription discounts, although the greatest discount (the most advantageous for the user) will be applied.

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