Aena Club is an Aena loyalty programme whose main objective is to reward the loyalty of users who make frequent use of the services offered by Aena at the airports (parking, VIP services, shops, etc.) by offering them promotions and discounts, depending on the type of card they have selected.

You can enjoy your benefits and discounts according to your card type as long as you purchase the services from the website or the app by logging in beforehand. Depending on your card type, in addition to discounts, there are also benefits for using Fast Lane/Fast Track services and VIP lounges.

Aena Club operates at all airports in Spain.

You can view the information on the use of your personal data in the privacy policy section of the service website, which can be accessed via the link to be found at the bottom of the web page.

Aena Club is a loyalty club totally free of charge in its basic format. You can obtain additional benefits and discounts by subscribing to one of the available payment plans.

You can register as an Aena Club member through any of the following channels:

1. Aena websites: Aena Club, Parking, VIP Services and Aena Market.
2. Official Aena app.
3. Free Wi-Fi available at airports.

At all these points, you will find options to register either by filling out a form or using your social media accounts. During the process, we will ask you for some personal information and, if you choose to register using a form, you will need to verify your email address.

There are currently no physical or digital cards, although there’s a QR that you can view via your profile. To prove that you’re an Aena Club user and benefit from the different services and discounts, all you need to do is identify yourself as a member via the Aena website or app when you subscribe to the different services or display your number plate when you enter the parking facilities.

Please check your inbox and spam box and the folders for “Special Offers” and so on to see whether you’ve received an account activation email. If you don’t receive this email after a few minutes, please contact us again, indicating the email address you used during your registration. If you’ve entered the wrong email address, you’ll have to sign up again.

You’ll have to sign up again. The system will automatically invalidate the registration made with the wrong email address.

We inform you that the system does not allow you to make this modification, since the email is considered unique data associated with each user's account.
If you need to use a new email, you will have to manage the opening of a new account through the “Register” button located in the header of the club page https://clubcliente.aena.es/AenaClub/en/. In this case, we recommend that you previously cancel the account that is not going to be used through the “My account” section as long as there are no pending payments.

To reset your password, you’ll have to visit the Aena Club website and click on Have you forgotten your password?, indicating your email address and following the steps you’ll receive in the email.

Aena Club has this email address already registered, so either it’s the same as the one used by a previously registered user or you previously registered here or on an Aena Market portal. If you don’t remember your password, you’ll need to reset it by using the “Forgotten your password?” link available on the “Log in” page.

The credentials for logging into Aena Club are shared by other services such as Aena Travel, Food to Fly, Parking, VIP Lounges, etc., as a result of which unsubscribing from Aena Club also entails unsubscribing from these other associated services. To unsubscribe from Aena Club you’ll need to go to the “My Account” section and click on the “UNSUBSCRIBE” link.

If you can no longer access the social media platform you used to register with, or if an error occurs when you try to log in, you can set a password for your Aena Club account. Simply click on “Forgot your password?” and enter the email address associated with your account. Once you have completed the process, you will be able to log in with your email address and new password.

When you register with Apple and choose to hide your email address, Aena receives a random value generated by the social media network. You can find out what this is by logging into your Apple account, in the “Sign-in and security” section.

When you are an Aena Club member, you can get various discounts on Parking.

For a detailed description of the current parking discounts, click on Services in the upper menu or on Aena Club parking discounts.

You can get entry to the VIP Lounges using Aena’s app and website, and at the lounge’s desk. You can use them as long as you have a boarding card.

As an Aena Club member, you can only get the discounts if you make the purchase using Aena’s app/website and as long as you are logged in as a Club member.

It isn’t possible to enter the lounges without a boarding card.

It is necessary to purchase one entrance per person via the Aena website/app.

As an Aena Club member, you can only get the discounts if you make the purchase using Aena’s app/website and as long as you are logged in as a Club member.

The Meet & Assist service can be hired by any passenger via the Aena website or app 72 hours in advance.

Yes. In your Aena Club profile you can request invoices for:

• Aena Club subscription plans
• Parking reservations
• Parking stays made using the Mobile Payment or Payment Per Number Plate (PPN) systems

Each purchase generates its own invoice. It is not possible to issue a combined invoice even if the request is made together.

Once requested, the invoice will be sent to your email within 24/48 hours.
 If you do not receive it, check your spam folder. If you still cannot find it, please contact us.

You can modify the parking reservation invoices you have already requested once only.

You must wait until the initial invoice has been generated (24/48 hours). When you receive it, you will see the modification option in the purchase details.

The revised invoice will arrive in your email inbox within 24/48 hours. If you do not receive it, check your spam folder. If you still cannot find it, please contact us.

Yes. In your Aena Club profile you can download the invoices corresponding to your parking reservations.

If you have requested an invoice or a modification and have not yet received it, or if you have any related issues, please write to us at:

• Parking Stays: aenaaparcamientos@aena.es
• VIP Services:
• VIP Lounges salasVIP@aena.es
• Fast Lane / Fast Track fastlane_fasttrack@aena.es
• Aena Club subscription plans: clubcliente@aena.es  

You can also contact us by phone on (+34) 913 211 000

The Aena Club website is compatible with the following browsers; please make sure you’re using one of them:

• Google Chrome
• Mozilla Firefox
• Safari
• Microsoft Edge
• Internet Explorer 11

Cookies can be blocked via the browser’s security options.

Not accepting the cookies used by the portal may affect how it operates and prevent you from carrying out transactions as a registered user of Aena Club.

or further information, users can go to the following link and check the portal’s cookie policy.

The Aena Club portal is currently only available in Spanish, English, Catalan, Basque, Galician and Valencian.

If you have any questions or problems with the service, you can contact the Aena Pets Customer Service by emailing: aenapets@aena.es