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FAQ

You can register as an Aena Club member through any of the following channels:

  1. Aena websites: Aena Club, Parking, VIP Services and Aena Market.
  2. Official Aena app.
  3. Free Wi-Fi available at airports.

At all these points, you will find options to register either by filling out a form or using your social media accounts. During the process, we will ask you for some personal information and, if you choose to register using a form, you will need to verify your email address.

Aena Club is a loyalty club totally free of charge in its basic format. You can obtain additional benefits and discounts by subscribing to one of the available payment plans.

There are currently no physical or digital cards, although there’s a QR that you can view via your profile. To prove that you’re an Aena Club user and benefit from the different services and discounts, all you need to do is identify yourself as a member via the Aena website or app when you subscribe to the different services or display your number plate when you enter the parking facilities.

If you can no longer access the social media platform you used to register with, or if an error occurs when you try to log in, you can set a password for your Aena Club account. Simply click on “Forgot your password?” and enter the email address associated with your account. Once you have completed the process, you will be able to log in with your email address and new password.

When you register with Apple and choose to hide your email address, Aena receives a random value generated by the social media network. You can find out what this is by logging into your Apple account, in the “Sign-in and security” section.

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